FAQ

Questions? Answers.

  • Is property tracking really free?

    Yes. Create your property record and track unlimited DIY maintenance — completely free, no credit card required. There's no trial period and no cap. The property record is yours.

  • What are the three service types?

    DIY lets you track your own tasks for free. My Contractor adds your existing contractors so Maintly can track their visits and optionally handle payments. Maintly Managed matches you with a verified contractor who handles everything. You can mix and match all three on any property.

  • How do credits work?

    Credits are pre-funded spending — like loading a wallet. 1 credit = $0.01, so $100 loads 10,000 credits. They're automatically debited when coordinated services are completed. Credits never expire and stay in your wallet until used.

  • Can I keep using my current contractors?

    Absolutely. That's what My Contractor services are for. Your contractors stay your contractors — Maintly just helps you track their visits and, when they're verified on the platform, optionally handles payments through credits.

  • Can I cancel or pause a service?

    Yes. You can pause or cancel any service at any time through your dashboard. There are no contracts or cancellation fees. Your credits stay in your wallet and can be used for other services.

  • What happens to my data if I sell my home?

    The maintenance health record stays with the property — that's by design. Documented care history adds real value at resale. Buyers can see exactly how the home has been maintained.

Still have questions?

Contact our support team