Maintly

Cookie Policy

Effective Date: 1 May 2026
Last Updated: 1 May 2026
Version: 1.0

This Cookie Policy explains how Maintly LLC ("Maintly," "we," "us," or "our") uses cookies and similar technologies on our website, mobile application, and related services (collectively, the "Service"). It supplements our Privacy Policy, which describes more broadly how we collect, use, and disclose information.

By using the Service, you agree to our use of cookies and similar technologies as described in this Policy, except where your prior consent is required by applicable law and has not been given.

1. What Cookies Are

Cookies are small text files that a website or application places on your device to store information. They are widely used to make websites work, to make them work more efficiently, and to provide information to the site owner.

In this Policy, the term "cookies" also refers to similar technologies we and our service providers use, including local storage, session storage, IndexedDB, software development kits (SDKs), pixels, and web beacons. Some of these technologies do not rely on a traditional cookie file but are functionally equivalent.

Cookies may be set by Maintly directly ("first-party") or by a third-party service we use ("third-party"). They may persist for the length of a single session ("session cookies") or for a longer defined period ("persistent cookies").

2. Cookies and Storage We Use

2.1 Strictly Necessary

These cookies are required for the Service to function and cannot be turned off in our systems. Disabling them will break sign-in and core features.

  • Authentication. When you sign in, our authentication layer sets cookies that hold your encrypted session and refresh token so we can keep you signed in across pages and refreshes. These cookies are scoped to the Maintly domain.
  • Security. Cookies and headers used to protect against cross-site request forgery, to bind a session to a single browser, and to detect abuse.
  • Routing and infrastructure. Cookies set by our hosting infrastructure for load balancing and serving the Service.

2.2 Functional

These cookies and storage entries remember choices you make to give you a better experience.

  • Preferences. Local storage entries that remember UI preferences such as expanded or collapsed sections, dismissed tips, and the last property you viewed. These are first-party and stay on your device.

2.3 Analytics and Session Replay

We use a third-party product analytics processor inside the signed-in Maintly app to understand how features are used, to diagnose errors, and to improve the Service. We have configured it conservatively:

  • No automatic capture. We do not record every click, pageview, or page-leave. Only events we explicitly log (such as completing onboarding or scheduling a service) are sent.
  • Identified profiles only. A persistent analytics profile is created only after you sign in. Anonymous visitors do not get a stored profile.
  • Error capture. Errors thrown in the browser are captured, with sensitive values scrubbed, so we can fix bugs.
  • Session replay with input masking. A reconstruction of UI interactions may be recorded to help us diagnose problems. All input fields are masked by default, including passwords and payment inputs, and additional sensitive UI areas are masked from the recording so their content is not visible.
  • Query-string scrubbing. URLs sent to the analytics processor have query strings stripped before they leave your browser, so values you typed into search and onboarding fields are not transmitted in URLs.

The analytics processor stores a distinct ID and session metadata in cookies and local storage on your device. The data is processed in the United States.

The Maintly marketing site at maintly.io does not currently load any analytics, advertising, or social-media tracking technology. Only strictly necessary cookies described in Section 2.1 are set on the marketing site.

2.4 Advertising

Maintly does not currently use advertising cookies, retargeting pixels, or cookies for cross-context behavioral advertising. If we add advertising technologies in the future, we will update this Policy and, where required by law, ask for your consent before they are used.

3. Third-Party Services That May Set Cookies

Some features of the Service rely on third-party providers that set their own cookies when you use them. Their cookies are governed by their own privacy and cookie policies.

  • Stripe. When you fund your credit wallet, make a payment, or (for contractors) connect a payout account through Stripe Connect, Stripe sets cookies needed to process the transaction and to detect fraud.
  • Google. If you sign in using Google, Google sets authentication cookies on its own domain to complete the sign-in flow.

We do not control and are not responsible for cookies set by these third parties. A current list of subprocessors is available on request from privacy@maintly.io.

4. How to Manage Cookies

You can control and delete cookies in several ways. Note that blocking strictly necessary cookies will prevent you from signing in to the Maintly app.

  • Browser settings. Most browsers let you view, delete, and block cookies on a per-site basis. Visit your browser's help pages (Chrome, Firefox, Safari, Edge) for instructions.
  • Device settings. Mobile operating systems generally let you reset advertising identifiers and limit tracking.
  • Sign out. Signing out of Maintly clears your authentication session. Clearing cookies and local storage for maintly.io and app.maintly.io after signing out removes any analytics identifiers stored on your device.

5. Do Not Track and Global Privacy Control

Browsers and extensions can send a "Do Not Track" (DNT) signal or a Global Privacy Control (GPC) signal. There is no industry consensus on how DNT should be honored, so we do not currently respond to DNT signals. As described in Section 2.4, Maintly does not currently sell or share personal information for cross-context behavioral advertising. If we ever do, we will honor GPC signals as required by applicable law (such as the California Consumer Privacy Act).

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, in applicable law, or in our practices. When we make material changes, we will update the "Last Updated" date above and, where appropriate, notify you through the Service.

7. Contact Us

If you have questions about this Cookie Policy or our use of cookies, contact us at:

Maintly LLC
2028 Harrison ST. STE 205
Hollywood, FL 33020
Email: privacy@maintly.io

For more information about how we handle personal information, see our Privacy Policy and Terms of Service.